FAQ

Your wifi interconnect smoke detector should display like this in standby mode.

When your wifi interconnect smoke detector detects smoke and enters alarm mode, you will receive an alert on your Tuya Smart app.

Clicking on Check will bring you to the wifi interconnect smoke detector view.

You can check on past alarm records via the Records button at bottom of above view.

This guide describes the steps to pair your wifi smoke alarm (SM11W) with your mobile phone via Smart Life App. Please follow them closely.

You will need the following:

1. to be at your installation location with your WiFi enabled to do the pairing
2. the wifi smoke alarm SM11W
3. your mobile phone (Android or Apple)
4. Smart Life App
5. patience!

We recommend you to read through the guide first to get a brief understanding before commencing the pairing. Please pay attention to the parts with this icon and bold in red.

We also have a video for your reference. You can scroll slightly down to refer to the text guide version.

Step-By-Step Guide

1. Download & install the app SMART LIFE onto your mobile phone. Follow the instructions in the app to setup your account / profile.
   • Google Play
   • Apple App Store
2. Ensure your mobile phone is connected to your home WiFi and with Bluetooth enabled / turned on.
3. Press & hold the surface of smoke alarm (also the test/silence button) for about 10 seconds. You should hear a loud beep and see a single red LED flash. If you didn’t hear / see, repeat this step.
4. Press the test/silence button 4 times quickly to enter pairing. You should see the red LED blinking continuously (the LED will turn to flashing green after a while).
5. Return to app SMART LIFE and select Home.
6. Click to add a new device.
7. Select Add Device.
8. Go to category Sensors.
9. Select Sensor (Wi-Fi) under Sensor category,
   
10. Your Wi-Fi SSID (Wi-Fi name) should auto show up. Enter your Wi-Fi password and click Next.
    
    IMPORTANT:
    • Please note that you must connect to the 2.4GHz Wi-Fi network or the pairing will fail.
    • Most modern routers will have both 5GHz and 2.4GHz Wi-Fi networks. It is highly recommended to have different Wi-Fi names for both networks so that you can accurately choose the 2.4GHz Wi-Fi network name. Please consult your router manual on how to give different Wi-Fi names.
    • If your router auto combines the 5GHz and 2,4GHz Wi-Fi networks together as a single Wi-Fi name, you may not be to pair successfully.
    • This is a limitation of today’s Wi-Fi technologies with SMART LIFE and not a limitation of our smoke detector.
11. You should see the LED blinking green quickly by now.
12. Select Blink Quickly.
    
13. Click Confirm the indicator is blinking rapidly.
    
14. Pairing initiates. Be patient. It may take more than ONE minute for the pairing.
    
15. You will see the following screen if pairing is successful.
    
16. You will be returned to app home screen. You should now see your paired wifi smoke alarm in the home screen.
    

If Pairing Fails

• repeat step 4 to step 15
• ensure the Wi-Fi network you are using to do pairing is on your 2.4GHz Wi-Fi network

This guide describes the steps to pair your wifi interconnect smoke detector with your mobile phone via Tuya Smart App. Please follow them closely.

You will need the following:

1. to be at your installation location with your WiFi enabled to do the pairing.
2. the wifi interconnect smoke detector (it has 2 parts, the smoke detector and the wifi base).
3. your mobile phone (Android or Apple)
4. Tuya Smart App
5. patience!

We recommend you to read through the guide first to get a brief understanding before commencing the pairing. Please pay attention to the parts with this icon and bold in red.

We also have a video for your reference. You can scroll slightly down to refer to the text guide version.

Step-By-Step Guide

1. Download & install the app TUYA SMART onto your mobile phone. Follow the instructions in the app to setup your account / profile.
   • Google Play
   • Apple App Store
2. Remove the wifi interconnect smoke detector set from the box. There are 2 parts, the actual smoke detector and the wifi base.
   
3. The wifi base comes pre-installed with 2 AA CR14505 batteries. Remove the white battery protector strips by pulling them out. This powers up the wifi base.
4. Mount the smoke detector into the wifi base by turning clockwise and wait for a minute.
5. Press & hold the multi function button on the wifi base. Release the multi function button after 5 red flashes. You should see the button continuously flashing red now. If not, repeat Step 4.
   IMPORTANT: multi function button to be released only after 5 red flashes. If released earlier, it will reset the pairing of this wifi interconnect smoke detectors with other interconnect smoke detectors that we had paired for you prior to delivery to you. In this case, you will also need to re-pair this wifi interconnect smoke detector back into the cluster.
6. Return to app TUYA SMART and select Home.
7. Click to add a new device.
8. Select Add Manually.
9. Go to category Sensors.
10. Select Sensor (Wi-Fi) under Sensor category,
    
11. Your Wi-Fi SSID (Wi-Fi name) should auto show up. Enter your Wi-Fi password and click Next.
    
    IMPORTANT:
    • Please note that you must connect to the 2.4GHz Wi-Fi network or the pairing will fail.
    • Most modern routers will have both 5GHz and 2.4GHz Wi-Fi networks. It is highly recommended to have different Wi-Fi names for both networks so that you can accurately choose the 2.4GHz Wi-Fi network name. Please consult your router manual on how to give different Wi-Fi names.
    • If your router auto combines the 5GHz and 2,4GHz Wi-Fi networks together as a single Wi-Fi name, you may not be to pair successfully.
    • This is a limitation of today’s Wi-Fi technologies with TUYA SMART and not a limitation of our smoke detector.
12. You should see the multi function button light blinking red quickly.
    Select Blink Quickly.
    
13. Click Confirm the indicator is blinking rapidly.
    
    
14. Pairing initiates. Be patient. It may take more than ONE minute for the pairing.
    
    You will see the progress bar moving towards the end of successful pairing.
    
15. You will see the following screen if pairing is successful.
    
16. Click Done to complete the process. You will be returned to app home screen. You should now see your paired wifi interconnect smoke detector in the home screen.
    

If Pairing Fails

• repeat step 3 to step 14
• ensure the button at the wifi base is flashing red continuously after you released multi function button after 5 red flashes
• ensure the Wi-Fi network you are using to do pairing is on your 2.4GHz Wi-Fi network

Yes, every fire extinguisher comes with a wall mounting bracket.

Yes, as much as we pride our fire extinguisher as a home decor piece, it’s more important that the fire extinguisher can be used when needed. It is important that you regularly check that the pressure needle is still within the green zone. We recommend this check once per month.

We recommend a full servicing every 2 years OR when the pressure needle falls out of green zone, which ever comes first.

Servicing costs SGD30, which includes collection from you at your convenient timing, full servicing and delivery back to you, again at your convenient timing.

Our fire extinguishing products look like a fire extinguisher, work like a fire extinguisher and more than a fire extinguisher. For more info, please click here.

We offer multiple payment methods:

• Credit Cards
  • Visa
  • Mastercard
  • American Express
• Internet Bank Transfer
  • Bank Name: Maybank Singapore Limited
  • Account Number: 04121082030
  • Sort Code: 7302
  • BIC/Swift Code: MBBESGS2
• PayNow
  • By UEN: 201823007N
  • By QR Code:
    

Smoke Detectors

Delivery will take approximately 2 working days from point of full payment.

Fire Extinguishers

Delivery will take approximately 2 weeks from point of full payment. We are working on options to have a faster delivery.

We will make 3 consecutive attempts for over 3 working days for delivery. Unfortunately we will not be able to call you to arrange preferred timing as delivery is handled by a 3rd party. In the unfortunate event that all 3 attempts of delivery fail, you will need to pay SGD10 for the subsequent delivery attempts.

Let us track the delivery for you with our 3rd party instead. Rest assured that we will keep an eye on your delivery to ensure it reaches your hand.

If you had purchased interconnected smoke detectors, we would have pre-paired them into cluster(s) according to your preference prior to delivery.

On receipt of your order, you only need to pair your wifi interconnected smoke detector(s) to Tuya Smart app on your mobile. Here’s a guide for you.

To test your wifi interconnected smoke detector, hard press & release the multi function button at the wifi base. Do not press & hold the multi function button for too long as it will trigger a pairing reset (in which case, you will need to re-pair all the interconnected smoke detectors yourself).

You should hear the audible alarm from the wifi interconnected smoke detector. If you have already paired the unit to your mobile via Tuya Smart, you should also get a push notification on your mobile.

In an interconnected cluster, the expected behaviour is when one of the interconnected smoke detector is triggered, all other interconnected smoke detectors in the same cluster will go into alarm mode as well.

Here’s how to identify which is the interconnected smoke detector that is first triggered.

1. Press the silence button on any of the interconnected smoke detectors.
   1. If the interconnected smoke detector where the silent button is pressed IS NOT the original one that’s triggered, it will silence all interconnected smoke detectors except the one that’s originally triggered.
   2. If the interconnected smoke detector where the silent button is pressed IS the original one that’s triggered, it will silence all interconnected smoke detectors.

The above behaviour is to let us identify which is the interconnected smoke detector that first got triggered.

If there’s no smoke and yet the interconnected smoke detector is triggered, then it’s likely due to false alarm. Please click here to read about false alarms.

A false alarm is an event where a smoke detector is triggered but there’s no smoke around. False alarm is usually caused by some fine particles entering the smoke sensing chamber. As these particles move around in the chamber, they affect the photoelectric behaviour and may trigger the smoke detector.

This is the reason why we do not recommend installing smoke detectors in dusty, greasy, high humidity or windy areas. You can refer to this post to find out where to avoid installing smoke detectors. If you have smoke detectors in any of these areas, you may have to consider relocating that smoke detector.

If the smoke detector isn’t in any of these areas, then it may be just sheer luck that some fine particles entered the smoke sensing chamber of the smoke detector. In this case, perform a maintenance on the smoke detector. You can refer to this post on how to how a simple cleaning of the smoke detector.

There are 2 ways of maintenance:

1. Vacuum cleaner
2. Compressed air duster

Compressed air duster (#2) is the preferred option but if you do not have a canister of compressed air duster, the vacuum cleaner option is a good alternative.

If after doing maintenance with vacuum cleaner and false alarms persist, then you may have to consider purchasing a compressed air duster. You can find them from Lazada or Shopee.

If after doing maintenance with compressed air duster and false alarms persist, you may have to consider relocating that smoke detector even though it may not be installed in any of abovementioned dusty, greasy, high humidity or windy areas.

Product Brochure

Certificate of Constancy of Performance

SCDF accepts multiple certifications for HFAD (home fire alarm devices) other than CoC (certificate of conformity). This model of smoke detector has an international certificate of constancy of performance that’s certified by TUV Rheinland. This is considered as CE marked with certification from approved 3rd Party Notified Bodies.

You can also view the online certificate at this link.

Technical Data Sheet

SCDF FSC Form Completion

This is how one would fill up the SCDF FSC form on HFAD.

• Certification Category: CE marked with certification from approved 3rd party Notified Bodies
• Certificate Body: TUV Rheinland
• Certificate Number: 1008-CPR-MC 69265247 0001
• Validity Period From: 29/03/2021
• Validity Period To: Leave it blank
• Delivery Order Date: Date printed on invoice or day where order is received

Product Brochure

EN:14604:2005 Certification

SCDF accepts multiple certifications for HFAD (home fire alarm devices) other than CoC (certificate of conformity). This model of smoke detector is certified to standard EN:14604:2005 by both VdS and LPCB. This is considered as CE marked with certification from approved 3rd Party Notified Bodies.

You can also view the online certificate at this link.

You can also view the online certificate at this link.

Technical Data Sheet

SCDF FSC Form Completion

This is how one would fill up the SCDF FSC form on HFAD.

• Certification Category: CE marked with certification from approved 3rd party Notified Bodies
• Certificate Body: VdS
• Certificate Number: G 217063
• Validity Period From: 27/06/2021
• Validity Period To: 26/06/2025
• Delivery Order Date: Date printed on invoice or day where order is received

Check out our extensive Smoke Detectors FAQ here.

I have a question that is not in your FAQ. Can you help me?

Yes, definitely. Simply whatsapp @ 8815 8752 or email to support@yourblazeguard.com on your question and we would help to address it. You can also read up our Ultimate Smoke Detector Guide as it contains more in-depth information on smoke detectors.

Smoke Detectors

All smoke detector replacements will need to have the original unit returned to us.

• If it is an on-site replacement, we will collect back the original unit on-site.
• If it is a remote replacement, you will need to send us back the original unit. See section Remote Return.

Remote Return

1. In the package that has your replacement units sent to you, you will find the following items as well:
   • Additional courier packaging bag
   • Bubble wrap bag(s)
2. Once you have installed the replacement units, please pack your existing units, including all accessories into the original packaging boxes that comes with your replacement order.
3. Put the packaging boxes into the provided bubble wrap bags (1 bag for each box).
4. Put the packaging boxes into the additional courier packaging bag and seal it.
5. Whatsapp us @ 88158752 when this is completed.
6. We will arrange a pickup and email/whatsapp you an airway bill (AWB) within 24hrs.
7. You have to print out this AWB and slot into the clear pocket of the courier packaging bag. This step needs to be completed before the Registered Date printed on the AWB.
8. Collection will happen on the Registered Date, between 8am – 11pm.

Should there be any missing items / accessories that are not included in the return, Customer will have to bear the cost of delivering those missing items / accessories back with tracking.

You can contact us

• via email: support@yourblazeguard.com
• via whatsapp: +65 88158752
• via phone: +65 9837 1237

Smoke Alarm

Serial number of smoke alarm can be found on the underside of the device itself.

Fire Extinguisher

Serial number of fire extinguisher can be found near the base of the fire extinguisher itself. It may be a bit hard to read, so you may have to put it up against the light to see the number.

To qualify for the 10 Years Battery Warranty program, you will need to give us a review on our Facebook page.

It is ok to give a less-than-good review / recommendation if you genuinely feel we fall short in some areas. We want to continuously improve ourselves! And yes, even if the review / recommendation isn’t good, you will still qualify for the 10 years battery warranty.

To help you with along, below is the step by step on how to do a recommendation in Facebook. There’s a mobile app version as well as a desktop version.

Mobile Facebook App Step By Step How-to

1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box.
   
2. Click on Reviews in the navigation.
   
3. Select Yes under “Do you recommend BlazeGuard?”
   
4. Give us your recommendation.
   
   Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.
   
   
5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

Desktop Faceook Step By Step How-to

1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box. Or you can click on this link to visit our Facebook page.
   
2. Click on Reviews in the navigation.
   
3. Select Yes under “Do you recommend BlazeGuard?”
   
4. Give us your recommendation. Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.
   
5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

1. 10 Years Battery Warranty applies only if the condition below is met:
   1. a review/recommendation has been given. Refer to this link for step-by-step guide in giving a review/recommendation.
2. For avoidance of doubt, if #1.1 is not done, only a 3 years battery warranty applies.
3. 10 Years Battery Warranty excludes the battery source for the wifi-base of the Wifi Interconnect Smoke Detector.
4. Warranty period counts from date of purchase.
5. Blaze Guard will conduct an on-site battery replacement if the smoke detector enters LOW BATTERY MODE (refer to instruction manual) within warranty period.
   1. On-site replacement is only for detectors installed <3m in height. For locations >3m, you will need to arrange handyman services to take down the detectors for us to do battery replacement.
6. On-site battery replacement request must be liaised with Blaze Guard via email: support@yourblazeguard.com first.
7. Original invoice showing date of purchase is required.

1. You are either a Singapore citizen, Singapore resident, Employment Pass holder, S Pass Holder or Work Permit holder to qualify for this 100 Days Trial program with our smoke alarm.
2. If you are not completely satisfied with our smoke alarm , you may return the unit for a full refund within 100 days of your purchase date.
3. This program is strictly limited to one (1) return only per household address/registered individual. If an order includes more than one (1) , the customer may return one (1) .
4. If a return has been made from the initial order, that household address/registered individual will not be eligible for additional 100-day trials on subsequent orders of smoke alarms.
5. Refund request be liaised with Blaze Guard via email: support@yourblazeguard.com prior to sending the smoke alarm and its accessories back.
6. The original receipt showing proof of purchase and date of purchase is required.
7. On Blaze Guard’s confirmation that refund request is valid, the following items must be included as part of return:
   • Smoke Alarm
   • Mounting Bracket (If double sided tape is used to mount mounting bracket to ceiling, please take care during removal to prevent breakage to the mounting bracket)
   • Original Packaging Box
   • Instruction Manual
   • Complimentary gifts, if any
8. You will cover return shipping expenses.
9. You will be refunded the unit price of the smoke alarm, less the following:
   • discounted amount received
   • SGD$10 amount to cover for transaction processing costs
10. Blaze Guard reserves the right to refuse a full refund in the event of physical damage to the smoke alarm, including but not limited to, stains, cracks, breakages, or liquid damage (spills, soiling) resulting from inappropriate use by any one.

We regret to inform that items once purchased is not refundable, with the exception of special programs such as 100 Days Trial where such programs are governed by a different set of Terms & Conditions.

All our products have a 7 days 1-1 exchange policy in event of physical defects. Please refer to Warranty for more details.

General

• Warranty registration is not required to qualify for warranty. Simply ensure you keep the email invoice (don’t delete it).
• All items are inspected thoroughly prior to delivery. Where possible, a picture will be sent to consumer first before delivery.
• Blaze Guard reserves the right to refuse any 1-1 exchange if the defect is deemed to be caused by consumer, intentionally or unintentionally.

Smoke Alarms

• 10 years battery warranty (T&C applies)
  In absence of a review/recommendation to our Facebook page, a 3 years battery warranty will apply instead.
• 10 years product warranty excluding battery
• 100 days fully refundable trial (T&C applies)
• 7 days 1-1 exchange for physical defects
  • Includes only the following:
    • Cracks on smoke alarm

Fire Extinguishers

• 7 days 1-1 exchange for physical defects
  • Includes only the following:
    • Scratch marks on fire extinguisher that are clearly visible from a distance of 30cm
    • Broken safety clip
    • Cracked pressure gauge
• 1 year 1-1 exchange if pressure gauge falls out of green zone