FAQ

General

We can be contacted via email, whatsapp (+65 88158752) and phone (+65 9837 1237).

You can contact us

Our fire extinguishing products look like a fire extinguisher, work like a fire extinguisher and more than a fire extinguisher.

Our fire extinguishing products look like a fire extinguisher, work like a fire extinguisher and more than a fire extinguisher. For more info, please click here.

Yes, it is important that you regularly check that the pressure needle is still within the green zone. We recommend a full servicing every 2 years OR when the pressure needle falls out of green zone, which ever comes first.

Yes, as much as we pride our fire extinguisher as a home decor piece, it’s more important that the fire extinguisher can be used when needed. It is important that you regularly check that the pressure needle is still within the green zone. We recommend this check once per month.

We recommend a full servicing every 2 years OR when the pressure needle falls out of green zone, which ever comes first.

Servicing costs SGD30, which includes collection from you at your convenient timing, full servicing and delivery back to you, again at your convenient timing.

Every fire extinguisher comes with a wall mounting bracket.

Yes, every fire extinguisher comes with a wall mounting bracket.

Payments

We offer multiple payment methods such as Credit Cards, PayNow & Internet Bank Transfer.

We offer multiple payment methods:

  • Credit Cards
    • Visa
    • Mastercard
    • American Express
  • Internet Bank Transfer
    • Bank Name: Maybank Singapore Limited
    • Account Number: 04121082030
    • Sort Code: 7302
    • BIC/Swift Code: MBBESGS2
  • PayNow
    • By UEN: 201823007NPYN
    • By QR Code:
      Blaze Guard PayNow QR Code

Shipping & Delivery

Let us track the delivery for you instead. We will ensure safe delivery of your order.

Let us track the delivery for you with our 3rd party instead. Rest assured that we will keep an eye on your delivery to ensure it reaches your hand.

We will make 3 consecutive attempts for over 3 working days for delivery. SGD10 is payable for the 4th delivery attempts onwards.

We will make 3 consecutive attempts for over 3 working days for delivery. Unfortunately we will not be able to call you to arrange preferred timing as delivery is handled by a 3rd party. In the unfortunate event that all 3 attempts of delivery fail, you will need to pay SGD10 for the subsequent delivery attempts.

Smoke detectors delivery is 2 working days while Fire Extinguishers are 2 weeks.

Smoke Detectors

Delivery will take approximately 2 working days from point of full payment.

Fire Extinguishers

Delivery will take approximately 2 weeks from point of full payment. We are working on options to have a faster delivery.

Smoke Detectors

Many Frequently Asked Questions Answered

I see you have both interconnect and standalone models. What is the difference between these 2 models?

The main difference is interconnect smoke detectors will all sound when one of them is triggered. This is especially important in multi storey homes such as landed, penthouses, maisonettes or single storey homes such as a bungalow. The intent here is to alert the occupants of potential fire threats who may not be near that fire threat.

An example would be when every one is sound asleep in the 2nd storey when a potential fire threat occurs in ground storey kitchen. If a standalone has been installed, while the standalone in the kitchen may be triggered, the chance of that waking her occupants up on 2nd storey, in air-conditioned room ain't high. When the toxic smoke builds up to 2nd storey and trigger off the detectors there, it may be too late for the occupants to escape as the 1st storey is already filled with toxic smoke. If interconnect have been installed, when the detector in kitchen is triggered, all interconnect detectors will sound alarm. This has a much better chance of waking her occupants and in event of a real fire threat, provides precious minutes for them to escape.

Is your detector a photoelectric or ionization or both?

Both our standalone and interconnect smoke detectors are photoelectric. Photoelectric responds faster to smouldering fires, which are typical of fires occurring in homes. Think of overcharged electrical devices, overloaded power points where smoke will start to form around the fire threat, followed by denser white smoke, and eventually with very dense black smoke (as plastic melt) before a flame occurs. 

This is in contrast to fast flaming fires such as from an explosion, where an ionization smoke detector will be more effective.

We do not carry combi (photoelectric + ionization) smoke detectors as we believe the disadvantages of each cancel out the advantage of the other. This may result in less effective detection of all types of fire and potentially cause more false alarms.

What is the warranty?

  • 7 days 1-1 exchange for physical defects
    Includes only the following:
    - Cracks on smoke detector
  • 1st year 1-1 exchange for mechanical failures
    Includes only the following:
    - Testing of smoke detector fails
  • 3 years battery warranty
    1-1 exchange if low battery warning light appears within 1st 3 years of usage.
    You can upgrade to 10 years battery warranty. Please refer to 10 years battery warranty FAQ below.

How many smoke detectors do I need?

As a minimum, we recommend:

  • Up to 5 room HDB & Condominiums not exceeding 1500 square feet
    - ONE in living room
    - ONE in corridor leading to rooms, if any
  • Multi storey homes such as Landed, Penthouse, Maisonettes (interconnect recommended)
    - ONE in main living room
    - ONE in main dining room
    - ONE in each staircase landing
    - ONE in each common area per storey above ground storey
    - ONE in corridor leading to rooms, if any
  • Single storey homes exceeding 1500 square feet (interconnect recommended)
    - ONE per 750 square feet of common area

We recommend the following for a robust smoke detection coverage:

  • ONE in each room 
  • ONE in corridor leading to rooms, if any
  • ONE in living room
  • ONE in dining room
  • ONE in each staircase landing for multi storey homes
  • ONE in common area for each storey above the ground storey

Is it delivered to me at my doorstep?

Yes, your order will be delivered to your indicated delivery address during submission of order.

How long do I have to wait for delivery?

It will be 2 working days. Eg: if you place order on Monday, you can expect to receive your order by Wednesday.

What if I am not at home for delivery?

Our delivery provider will make 3 daily attempts to deliver to you before returning the order to us. In the unfortunate event that all 3 attempts of delivery fail, SGD10 will be payable for subsequent delivery attempts.

I urgently need it. Can I self collect?

Yes, please reach out to us in whatsapp @ 8815 8752 or email to support@yourblazeguard.com. Self-collection is possible in the eastern area of Singapore.

Do you provide installation services?

We do not provide installation services, but we can advise you on optimum locations to install the smoke detectors if you can share your floorplan / pictures with us via whatsapp @ 8815 8752 or email to support@yourblazeguard.com.

Installation is also very easy with our 3M double sided PE foam tape. No drilling is required.

Where should I install the smoke detector?

This is a very big topic by itself. We will try to summarize it here. Smoke detectors should be installed along the path of escape out of homes. Why? Because the intent of smoke detectors is to give you early warning on potential fire threats, so that you have ample time to escape if the fire can't be put out by yourself. It will be useless if by the time the smoke detectors sound out alarm, your escape path out of your home is no longer viable.

Presence of fire is an obvious reason. However, very often the escape path may be made non-viable because of smoke.

  • You may be surprised that many fire casualties are from smoke (inhalation), rather than the fire itself.
  • You will also not expect by the time dense smoke has built up, the temperate of the smoke can be upwards of 80 degrees celsius. Most cannot endure such heat.
  • Smoke from household items burning are extremely toxic. Breathing in too much can make one unconscious. Putting aside the toxicity of the smoke, breathing in too much smoke deprives your brain of oxygen, which will result in yourself rendered unconscious. Once one is unconscious, how does one escape?
  • Smoke makes one loses directional sense. There have been many incidents when fire casualties were found within metres of their main door after the fire was put out. Most of such casualties were unable to find their main door to escape in the midst of the dense smoke. It is also this reason that as part of the fire escape practicing, it is recommended that one blindfolds oneself to try to navigate from room to main door.

Hope that you now have a better understanding of why smoke detectors should be installed along your escape path out of your home. In addition, most of us are living in flats & apartments, which often only has 1 escape option - through the main door. If this escape option is rendered non-viable, the situation is going to get worse quickly. On average, it takes only 3 minutes for a fire to occupy the entire house once fire starts to burn.

There is also the concept of dead air space that we need to avoid. Essentially, this is the air space that's ~10cm from any corner. It's called dead because smoke will never reach these areas due to physics of air. Installing a smoke detector there guarantees your detector will never ring. You can read more about dead air space in this link.

There are also certain locations with our homes that we need to avoid as they are either too dusty, too steamy or too breezy, such as kitchens, bathrooms. You can read more about these places in this link.

One question in your mind now is likely to be "Yea, I understand. But this still doesn't really tell me where to install". 

Yes, we are aware of that. The reason why we explain all the above is to let you understand the important fact (if you cannot understand most of the above) that smoke detectors should be installed in correct locations so that they can do what they do best.

So the best way to help answer this question is if you can share your floorplan / pictures with us via whatsapp @ 8815 8752 or email to support@yourblazeguard.com,  so that we can advise you on optimum locations.

I do lots of heavy cooking at home. Will it cause false alarm?

We do not recommend installation of smoke detectors in the kitchen due to:

  1. smoke from cooking, which can cause false alarms, especially if installed within 1 metre of the kitchen stove. 
  2. oil & grease can easily build up around the smoke detector, which would then require more frequent cleaning.

Instead we would recommend to install just outside the kitchen if need be as it will still be a good location to detect smoke coming from kitchen without the false alarms and regular cleaning.

Does your smoke detector detect gas leak?

No, our smoke detectors are purely smoke detectors. As gas isn't made up of smoke particles, a gas leak will not trigger our smoke detectors. If you need to detect gas leak, you will need to invest in a separate gas detector.

I smoke at home. Will it cause false alarm?

Unless you are smoking directly at the smoke detector or heavily under the smoke detector, our smoke detector is unlikely to be falsely triggered. 

I burn joss/incense sticks at home. Will it cause false alarm?

We recommend to install our smoke detector at least 1 metre away from joss / incense sticks burning to avoid false alarms. This also avoid the need for more regular cleaning of the smoke detector.

Can I install in the bathroom?

We do not recommend installation in the bathroom due to its high humidity, which will damage the internal circuitry, causing it to fail. Furthermore, steam from a hot shower will often trigger the alarm.

If the bathroom is ensuite, we recommend installation more than 1 metre away from the entrance of the bathroom.

Can I install near my aircon / fan?

We do not recommend installing our smoke detectors within 1 metre to the aircon/fan. We also do not recommend installing in the direction of the wind / draft as smoke may be blown away by the draft, causing our detectors not able to detect smoke.

Should I install smoke detector at the yard? I have a dryer there.

We generally do not recommend installing in open spaces as the chance of false alarm is significantly higher with environment dust / fine particles blown into the smoke detection chamber. 

If the concern is about washing machine / dryer catching fire, you will have to find a location that is "less exposed" to avoid false alarms. Please send us pictures of the yard via whatsapp @ 8815 8752 or email to support@yourblazeguard.com for us to better advise you.

Will your smoke detector have false alarm?

Our smoke detectors are anti-dust by design. What this means is the smoke detection chamber is engineered to minimize any other particles other than smoke from entering the chamber. That said, a smoke particle, while very small at <1mm in diameter, isn't the smallest particle, so any other particles smaller than a smoke particle may still enter the chamber, triggering a false alarm. Example of such smaller particles include face powder, talcum dust, corn starch to name a few.

Long story short, we cannot 100% guarantee that our smoke detectors will not have false alarms. But we have put in much research and engineering efforts to mitigate false alarms while not affecting its ability to detect smoke.

What should I do when the smoke detector starts ringing?

First of all, you have to assume it's a true alarm and you should investigate immediate surrounding area for any potential fire threats. In the event of a real fire threat, if you can put out the threat (eg fire blanket or fire extinguisher), do go ahead, else you should quickly execute your fire escape plan and get your family to safety.

If you had done your checks and confirmed that it's a false alarm, you can silence our detectors by pressing the silence / hush (which is the test) button.

Our smoke detectors come with easy to reach and big silence / hush button, so you do not need to get a stool / ladder. You can simply use an extended pole to reach for the silence / hush button. 

Upon pressing, the alarm will be deactivated for 9-10 minutes. Should it detect smoke again after 9-10 minutes, it will start ringing again.

If you are certain the detector is faulty, you should contact us via whatsapp @ 8815 8752 or email to support@yourblazeguard.com and we will advise your accordingly. 

What should I do if the Low Battery warning light shows up?

Our smoke detectors are powered by lithium battery which has sufficient power for 10 years.

In the event the low battery warning light appears within the 1st 3 years, you can reach out to us via whatsapp @ 8815 8752 or email to support@yourblazeguard.com for an exchange. 

If you have qualified for the 10 years battery warranty, you are eligible for exchange if the low battery warning light appears in the 1st 10 years.

Please refer to 10 years battery warranty FAQ below for more details.

Where should I keep the fire blanket if I only have 1 piece?

Ideally you would want to have 1 fire blanket in each room, living room and kitchen as you can't predict where the fire may start. But if you only have 1 piece, we would recommend your bedroom as

  1. if the fire starts in kitchen, you can still run to your bedroom to get the fire blanket to try to put out the kitchen fire, assuming fire is still small (eg fire in a pot).
  2. if the fire occurs at night when every one is sleeping, it's going to be very hard for you to make your way to any part of the home to get the fire blanket. Plus if the fire occurs outside your bedroom, there could be so much dense smoke built up that it may be near impossible to go to anywhere.
  3. following up on above point, it will be easier for you to get blanket from your bedroom to wrap around you/kids if any to try to escape out of home.

Does your smoke detector require cleaning? If yes, how?

All smoke detectors will require regularly cleaning. The main difference lies in how easy and how frequent.

Our smoke detectors are anti-dust by design, so they require less efforts to clean. You simply need to vacuum or a cloth to wipe to exterior. Because our smoke detectors do not require battery replacement, there is no need (and you should not attempt) to open up the detector to clean the inside.

Once a month cleaning is more than sufficient for our smoke detectors.

Can I test the smoke detector with real smoke?

DO NOT EVER DO THAT! When you burn something to produce smoke to test, carbon particles (natural byproduct of burning) will also enter the smoke detection chamber and stay there permanently, either affecting its ability to detect smoke or having more false alarms moving forward.

This is also the reason if the detector has been triggered by a real fire threat, you are required to replace and not reuse, regardless how visually un-damaged it may look. Refer to FAQ "Do I need to replace the detector?".

If you really must test with "smoke", you will need to use an industrial smoke tester. Reach out to us via whatsapp @ 8815 8752 or email to support@yourblazeguard.com if you want to know more about this smoke tester.

I was told that I should test the smoke detector regularly. Why?

There are 2 main purposes of testing:

  1. To be familiar with how the alarm of your smoke detector sounds like. It's the same reason why the Public Warning System in Singapore is activated at least twice a year.  You may even want to  practice your fire escape plan with family during this time. 
  2. To ensure the detector is still powered up. While our smoke detectors will have low battery warning light and audio beep, one may not see the warning light if it's installed in a more remote location. Eventually the audio beep will also stop as battery runs out of power. At this point, the detector is non-operational.

We recommend testing once a week. It takes you less than a minute to test it. With an easy to reach and big test button in our smoke detectors, you do not need to get a stool / ladder to reach our detectors to test. You can simply use an extended pole to reach for the test button.

For clarity, the above testing (via a test button) is to verify that the circuitry is functional. It DOES NOT test if the smoke detection chamber is functional. To test the smoke detection chamber, you will need to use an industrial smoke tester. Reach out to us via whatsapp @ 8815 8752 or email to support@yourblazeguard.com if you want to know more about this smoke tester. 

NEVER NEVER test the smoke detector with real smoke.

Do I need to replace the detector?

The circuitry and mechanism within our smoke detectors are designed to last for 10 years. Even the detector appears to be in working condition after 10 years, we highly recommend that you replace a new one. If you have purchased our smoke detector, we will email you when your 10th year is reaching to remind you. You do not have to remember it yourself.

The other case will be the detector has been triggered by a real fire threat. The reason is carbon particles within the smoke would have accumulated within the smoke detection chamber. Even if the detector isn't destroyed or visually damaged in any shape or form, it may no longer be able to effectively detect smoke. This puts your entire family into danger!

100 days money back guarantee

Because we are so confident of our smoke detectors, and we know nothing beats yourself actually using it, all our smoke detectors come with a 100 day money back guarantee.

In the event if you feel our smoke detectors are not working as we claim here, you can request for a refund. We will refund you the amount you had paid, less of SGD10 to cover logistics and processing costs incurred. In exchange, you will have to return our smoke detectors as well as any gifts that had come along with your initial purchase.

Full terms and conditions of this 100 days money back guarantee can be read in this link.

10 years battery warranty

All our smoke detectors come with standard 3 years battery warranty upon registration of warranty. To further extend the battery warranty by 7 years to 10 years as advertised, you will need to give us a genuine review / recommendation at our Facebook page

A good review motivates us. A not-so-good review pushes us to be better in that particular area. So give your genuine review. 

As long as a review / recommendation is given, you will qualify for the 10 years battery warranty program.

For a guide on how to give review / recommendation, please visit this link.

The 10 years battery warranty entitles you to complimentary on-site battery replacement should the low battery warning light appears within the 10 years of its intended usage. Full terms and conditions of this 10 years battery warranty can be read in this link.

I have a question that is not in your FAQ. Can you help me?

Yes, definitely. Simply whatsapp @ 8815 8752 or email to support@yourblazeguard.com on your question and we would help to address it. You can also read up our Ultimate Smoke Detector Guide as it contains more in-depth information on smoke detectors.

Warranty & Returns

Warranty registration is required to qualify for warranty.
All items are inspected thoroughly prior to delivery.

General

  • Warranty registration is required to qualify for warranty.
  • All items are inspected thoroughly prior to delivery. Where possible, a picture will be sent to consumer first before delivery.
  • Blaze Guard reserves the right to refuse any 1-1 exchange if the defect is deemed to be caused by consumer, intentionally or unintentionally.

Smoke Alarms

  • 10 years battery warranty (T&C applies)
    In absence of a review/recommendation to our Facebook page, a 3 years battery warranty will apply instead.
  • 100 days fully refundable trial (T&C applies)
  • 7 days 1-1 exchange for physical defects
    • Includes only the following:
      • Cracks on smoke alarm
  • 1st year 1-1 exchange for mechanical failures
    • Includes only the following:
      • Testing of smoke alarm fails

Fire Extinguishers

  • 7 days 1-1 exchange for physical defects
    • Includes only the following:
      • Scratch marks on fire extinguisher that are clearly visible from a distance of 30cm
      • Broken safety clip
      • Cracked pressure gauge
  • 1 year 1-1 exchange if pressure gauge falls out of green zone

All our products have a 7 days 1-1 exchange policy in event of physical defects. Please refer to Warranty for more details.

We regret to inform that items once purchased is not refundable, with the exception of special programs such as 100 Days Trial where such programs are governed by a different set of Terms & Conditions.

All our products have a 7 days 1-1 exchange policy in event of physical defects. Please refer to Warranty for more details.

you are not completely satisfied with our smoke alarm , you may return the unit for a full refund within 100 days of your purchase date.

  1. You are either a Singapore citizen, Singapore resident, Employment Pass holder, S Pass Holder or Work Permit holder to qualify for this 100 Days Trial program with our smoke alarm.
  2. If you are not completely satisfied with our smoke alarm , you may return the unit for a full refund within 100 days of your purchase date.
  3. This program is strictly limited to one (1) return only per household address/registered individual. If an order includes more than one (1) , the customer may return one (1) .
  4. If a return has been made from the initial order, that household address/registered individual will not be eligible for additional 100-day trials on subsequent orders of smoke alarms.
  5. Refund request be liaised with Blaze Guard via email: support@yourblazeguard.com prior to sending the smoke alarm and its accessories back.
  6. The original receipt showing proof of purchase and date of purchase is required.
  7. On Blaze Guard’s confirmation that refund request is valid, the following items must be included as part of return:
    • Smoke Alarm
    • Mounting Bracket (If double sided tape is used to mount mounting bracket to ceiling, please take care during removal to prevent breakage to the mounting bracket)
    • Original Packaging Box
    • Instruction Manual
    • Complimentary gifts, if any
  8. You will cover return shipping expenses.
  9. You will be refunded the unit price of the smoke alarm, less the following:
    • discounted amount received
    • SGD$10 amount to cover for transaction processing costs
  10. Blaze Guard reserves the right to refuse a full refund in the event of physical damage to the smoke alarm, including but not limited to, stains, cracks, breakages, or liquid damage (spills, soiling) resulting from inappropriate use by any one.

Blaze Guard will conduct a 1-1 exchange if the smoke alarm enters LOW BATTERY MODE (refer to instruction manual) within warranty period.

  1. 10 Years Battery Warranty applies only if both conditions below are met:
    1. the smoke alarm has been registered for warranty with Blaze Guard.
    2. a review/recommendation has been given. Refer to this link for step-by-step guide in giving a review/recommendation.
  2. For avoidance of doubt, if #1.2 is not done, only a 3 years battery warranty applies.
  3. Warranty period is 10 years from date of purchase of , NOT date of warranty registration.
  4. Blaze Guard will conduct an on-site battery replacement if the smoke detector enters LOW BATTERY MODE (refer to instruction manual) within warranty period.
  5. On-site battery replacement request must be liaised with Blaze Guard via email: support@yourblazeguard.com first.
  6. Original receipt showing proof of purchase and date of purchase is required.

Here’s a guide on how to give us a review on our Facebook page to qualify for our 10 Years Battery Warranty program.

To qualify for the 10 Years Battery Warranty program, you will need to give us a review on our Facebook page, in addition to registration of warranty.

It is ok to give a less-than-good review / recommendation if you genuinely feel we fall short in some areas. We want to continuously improve ourselves! And yes, even if the review / recommendation isn’t good, you will still qualify for the 10 years battery warranty.

To help you with along, below is the step by step on how to do a recommendation in Facebook. There’s a mobile app version as well as a desktop version.

Mobile Facebook App Step By Step How-to

  1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box.
  2. Click on Reviews in the navigation.
  3. Select Yes under “Do you recommend BlazeGuard?”
  4. Give us your recommendation.

    Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.

  5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

Desktop Faceook Step By Step How-to

  1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box. Or you can click on this link to visit our Facebook page.
  2. Click on Reviews in the navigation.
  3. Select Yes under “Do you recommend BlazeGuard?”
  4. Give us your recommendation. Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.
  5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

FAQ on where to find serial numbers for our smoke detectors and fire extinguishers.

Smoke Alarm

Serial number of smoke alarm can be found on the underside of the device itself.

Smoke Alam Serial Number

Fire Extinguisher

Serial number of fire extinguisher can be found near the base of the fire extinguisher itself. It may be a bit hard to read, so you may have to put it up against the light to see the number.

Fire Extinguisher Serial Number

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