FAQ

General (4)

Every fire extinguisher comes with a wall mounting bracket.

Yes, every fire extinguisher comes with a wall mounting bracket.

Category: General

Yes, it is important that you regularly check that the pressure needle is still within the green zone. We recommend a full servicing every 2 years OR when the pressure needle falls out of green zone, which ever comes first.

Yes, as much as we pride our fire extinguisher as a home decor piece, it’s more important that the fire extinguisher can be used when needed. It is important that you regularly check that the pressure needle is still within the green zone. We recommend this check once per month.

We recommend a full servicing every 2 years OR when the pressure needle falls out of green zone, which ever comes first.

Servicing costs SGD30, which includes collection from you at your convenient timing, full servicing and delivery back to you, again at your convenient timing.

Category: General

Our fire extinguishing products look like a fire extinguisher, work like a fire extinguisher and more than a fire extinguisher.

Our fire extinguishing products look like a fire extinguisher, work like a fire extinguisher and more than a fire extinguisher. For more info, please click here.

Category: General

We can be contacted via email, whatsapp (+65 88158752) and phone (+65 9837 1237).

You can contact us

Category: General

Payments (1)

We offer multiple payment methods such as Credit Cards, PayNow & Internet Bank Transfer.

We offer multiple payment methods:

  • Credit Cards
    • Visa
    • Mastercard
    • American Express
  • Internet Bank Transfer
    • Bank Name: Maybank Singapore Limited
    • Account Number: 04121082030
    • Sort Code: 7302
    • BIC/Swift Code: MBBESGS2
  • PayNow
    • By UEN: 201823007N
    • By QR Code:
      Blaze Guard PayNow QR Code

Category: Payments

Shipping & Delivery (3)

Smoke detectors delivery is 2 working days while Fire Extinguishers are 2 weeks.

Smoke Detectors

Delivery will take approximately 2 working days from point of full payment.

Fire Extinguishers

Delivery will take approximately 2 weeks from point of full payment. We are working on options to have a faster delivery.

We will make 3 consecutive attempts for over 3 working days for delivery. SGD10 is payable for the 4th delivery attempts onwards.

We will make 3 consecutive attempts for over 3 working days for delivery. Unfortunately we will not be able to call you to arrange preferred timing as delivery is handled by a 3rd party. In the unfortunate event that all 3 attempts of delivery fail, you will need to pay SGD10 for the subsequent delivery attempts.

Let us track the delivery for you instead. We will ensure safe delivery of your order.

Let us track the delivery for you with our 3rd party instead. Rest assured that we will keep an eye on your delivery to ensure it reaches your hand.

Smoke Detectors (1)

Check out our extensive Smoke Detectors FAQ here.

I have a question that is not in your FAQ. Can you help me?

Yes, definitely. Simply whatsapp @ 8815 8752 or email to support@yourblazeguard.com on your question and we would help to address it. You can also read up our Ultimate Smoke Detector Guide as it contains more in-depth information on smoke detectors.

Category: Smoke Detectors

Warranty & Returns (6)

FAQ on where to find serial numbers for our smoke detectors and fire extinguishers.

Smoke Alarm

Serial number of smoke alarm can be found on the underside of the device itself.

SK-20 Serial No
SK-20 Serial Number Location
Smoke Alam Serial Number
OSD-01 Serial Number Location
BG-964 Interconnect Serial Number Location

Fire Extinguisher

Serial number of fire extinguisher can be found near the base of the fire extinguisher itself. It may be a bit hard to read, so you may have to put it up against the light to see the number.

Fire Extinguisher Serial Number
Category: Warranty & Returns

Here’s a guide on how to give us a review on our Facebook page to qualify for our 10 Years Battery Warranty program.

To qualify for the 10 Years Battery Warranty program, you will need to give us a review on our Facebook page.

It is ok to give a less-than-good review / recommendation if you genuinely feel we fall short in some areas. We want to continuously improve ourselves! And yes, even if the review / recommendation isn’t good, you will still qualify for the 10 years battery warranty.

To help you with along, below is the step by step on how to do a recommendation in Facebook. There’s a mobile app version as well as a desktop version.

Mobile Facebook App Step By Step How-to

  1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box.
  2. Click on Reviews in the navigation.
  3. Select Yes under “Do you recommend BlazeGuard?”
  4. Give us your recommendation.

    Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.

  5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.

Desktop Faceook Step By Step How-to

  1. Search for our Facebook page by typing “@yourblazeguard” in the Facebook search box. Or you can click on this link to visit our Facebook page.
  2. Click on Reviews in the navigation.
  3. Select Yes under “Do you recommend BlazeGuard?”
  4. Give us your recommendation. Ensure the privacy of the recommendation is set to Public before clicking on Post. If the privacy isn’t Public, simply click on the button to change to Public.
  5. That’s all. We will receive a notification on your recommendation submission and we will reach out to you to confirm that you have qualified for the 10 years battery warranty by email.
Category: Warranty & Returns

Blaze Guard will conduct an on-site battery replacement if the smoke detector enters LOW BATTERY MODE (refer to instruction manual) within warranty period.

  1. 10 Years Battery Warranty applies only if the condition below is met:
    1. a review/recommendation has been given. Refer to this link for step-by-step guide in giving a review/recommendation.
  2. For avoidance of doubt, if #1.1 is not done, only a 3 years battery warranty applies.
  3. Warranty period counts from date of purchase.
  4. Blaze Guard will conduct an on-site battery replacement if the smoke detector enters LOW BATTERY MODE (refer to instruction manual) within warranty period.
    1. On-site replacement is only for detectors installed <3m in height. For locations >3m, you will need to arrange handyman services to take down the detectors for us to do battery replacement.
  5. On-site battery replacement request must be liaised with Blaze Guard via email: support@yourblazeguard.com first.
  6. Original invoice showing date of purchase is required.

Category: Warranty & Returns

you are not completely satisfied with our smoke alarm , you may return the unit for a full refund within 100 days of your purchase date.

  1. You are either a Singapore citizen, Singapore resident, Employment Pass holder, S Pass Holder or Work Permit holder to qualify for this 100 Days Trial program with our smoke alarm.
  2. If you are not completely satisfied with our smoke alarm , you may return the unit for a full refund within 100 days of your purchase date.
  3. This program is strictly limited to one (1) return only per household address/registered individual. If an order includes more than one (1) , the customer may return one (1) .
  4. If a return has been made from the initial order, that household address/registered individual will not be eligible for additional 100-day trials on subsequent orders of smoke alarms.
  5. Refund request be liaised with Blaze Guard via email: support@yourblazeguard.com prior to sending the smoke alarm and its accessories back.
  6. The original receipt showing proof of purchase and date of purchase is required.
  7. On Blaze Guard’s confirmation that refund request is valid, the following items must be included as part of return:
    • Smoke Alarm
    • Mounting Bracket (If double sided tape is used to mount mounting bracket to ceiling, please take care during removal to prevent breakage to the mounting bracket)
    • Original Packaging Box
    • Instruction Manual
    • Complimentary gifts, if any
  8. You will cover return shipping expenses.
  9. You will be refunded the unit price of the smoke alarm, less the following:
    • discounted amount received
    • SGD$10 amount to cover for transaction processing costs
  10. Blaze Guard reserves the right to refuse a full refund in the event of physical damage to the smoke alarm, including but not limited to, stains, cracks, breakages, or liquid damage (spills, soiling) resulting from inappropriate use by any one.

Category: Warranty & Returns

All our products have a 7 days 1-1 exchange policy in event of physical defects. Please refer to Warranty for more details.

We regret to inform that items once purchased is not refundable, with the exception of special programs such as 100 Days Trial where such programs are governed by a different set of Terms & Conditions.

All our products have a 7 days 1-1 exchange policy in event of physical defects. Please refer to Warranty for more details.

Category: Warranty & Returns

Warranty registration is required to qualify for warranty.
All items are inspected thoroughly prior to delivery.

General

  • Warranty registration is not required to qualify for warranty. Simply ensure you keep the email invoice (don’t delete it).
  • All items are inspected thoroughly prior to delivery. Where possible, a picture will be sent to consumer first before delivery.
  • Blaze Guard reserves the right to refuse any 1-1 exchange if the defect is deemed to be caused by consumer, intentionally or unintentionally.

Smoke Alarms

  • 10 years battery warranty (T&C applies)
    In absence of a review/recommendation to our Facebook page, a 3 years battery warranty will apply instead.
  • 10 years product warranty excluding battery
  • 100 days fully refundable trial (T&C applies)
  • 7 days 1-1 exchange for physical defects
    • Includes only the following:
      • Cracks on smoke alarm

Fire Extinguishers

  • 7 days 1-1 exchange for physical defects
    • Includes only the following:
      • Scratch marks on fire extinguisher that are clearly visible from a distance of 30cm
      • Broken safety clip
      • Cracked pressure gauge
  • 1 year 1-1 exchange if pressure gauge falls out of green zone

Category: Warranty & Returns

Wifi Interconnect Smoke Detector (SCDF Approved) (3)

How To Test Wifi Interconnected Smoke Detector?

If you had purchased interconnected smoke detectors, we would have pre-paired them into cluster(s) according to your preference prior to delivery.

On receipt of your order, you only need to pair your wifi interconnected smoke detector(s) to Tuya Smart app on your mobile. Here’s a guide for you.

To test your wifi interconnected smoke detector, hard press & release the multi function button at the wifi base. Do not press & hold the multi function button for too long as it will trigger a pairing reset (in which case, you will need to re-pair all the interconnected smoke detectors yourself).

Wifi Interconnect Wifi Base
Hard Press & Release Multi Function Button

You should hear the audible alarm from the wifi interconnected smoke detector. If you have already paired the unit to your mobile via Tuya Smart, you should also get a push notification on your mobile.

A step by step guide on how to pair your phone to the wifi interconnect smoke detector via Tuya Smart app.

This guide describes the steps to pair your wifi interconnect smoke detector with your mobile phone via Tuya Smart App. Please follow them closely.

You will need the following:

  1. to be at your installation location with your WiFi enabled to do the pairing.
  2. the wifi interconnect smoke detector (it has 2 parts, the smoke detector and the wifi base).
  3. your mobile phone (Android or Apple)
  4. Tuya Smart App
  5. patience!

We recommend you to read through the guide first to get a brief understanding before commencing the pairing. Please pay attention to the parts with this icon and bold in red.

We also have a video for your reference. You can scroll slightly down to refer to the text guide version.

Step-By-Step Guide

  1. Download & install the app TUYA SMART onto your mobile phone. Follow the instructions in the app to setup your account / profile.
  2. Remove the wifi interconnect smoke detector set from the box. There are 2 parts, the actual smoke detector and the wifi base. For the purpose of pairing to your mobile phone, you only need the wifi base.
    Wifi Interconnect Wifi Base
  3. The wifi base comes pre-installed with 2 AA CR14505 batteries. Remove the white battery protector strips by pulling them out. This powers up the wifi base.
  4. Press & hold the multi function button on the wifi base. Release the multi function button after 5 red flashes. You should see the button continuously flashing red now. If not, repeat this step again.
    IMPORTANT: multi function button to be released only after 5 red flashes. If released earlier, it will reset the pairing of this wifi interconnect smoke detectors with other interconnect smoke detectors that we had paired for you prior to delivery to you. In this case, you will also need to re-pair this wifi interconnect smoke detector back into the cluster.
  5. Return to app TUYA SMART and select Home.
  6. Click Tuya Add to add a new device.
  7. Select Add Manually.
  8. Go to category Sensors.
  9. Select Sensor (Wi-Fi) under Sensor category,
  10. Your Wi-Fi SSID (Wi-Fi name) should auto show up. Enter your Wi-Fi password and click Next.
    Tuya Wifi
    IMPORTANT:
    • Please note that you must connect to the 2.4GHz Wi-Fi network or the pairing will fail.
    • Most modern routers will have both 5GHz and 2.4GHz Wi-Fi networks. It is highly recommended to have different Wi-Fi names for both networks so that you can accurately choose the 2.4GHz Wi-Fi network name. Please consult your router manual on how to give different Wi-Fi names.
    • If your router auto combines the 5GHz and 2,4GHz Wi-Fi networks together as a single Wi-Fi name, you may not be to pair successfully.
    • This is a limitation of today’s Wi-Fi technologies with TUYA SMART and not a limitation of our smoke detector.
  11. Check the checkbox and click Next at this screen to start pairing.
    Tuya Pairing
  12. Pairing initiates. Be patient. It takes around ONE minute – ONE and HALF minute for the pairing.
    Tuya Start Pairing
    You will see the progress bar moving towards the end of successful pairing.
    Tuya Completing Pairing
  13. You will see the following screen if pairing is successful.
    Tuya Paired Successfully
  14. Click Done to complete the process. You will be returned to app home screen. You should now see your paired wifi interconnect smoke detector in the home screen.
    Tuya Home

If Pairing Fails

  • repeat step 4 to step 12
  • ensure the button at the wifi base is flashing red continuously after you released multi function button after 5 red flashes
  • ensure the Wi-Fi network you are using to do pairing is on your 2.4GHz Wi-Fi network

What happens when your wifi interconnect smoke detector is triggered on smoke detection?

Your wifi interconnect smoke detector should display like this in standby mode.
Tuya Standby

When your wifi interconnect smoke detector detects smoke and enters alarm mode, you will receive an alert on your Tuya Smart app.
Tuya Alarm
Clicking on Check will bring you to the wifi interconnect smoke detector view.
Tuya Alarm

You can check on past alarm records via the Records button at bottom of above view.